We’re here to make your villa experience effortless and enjoyable.

Frequently Asked Questions

Find answers to common questions below — and remember, our team is available 24/7 for anything you need.

🛒 What can I order during my stay?

Scan the QR code inside your villa to access our digital menu. From fresh fruit and bread to breakfast sets and drinks — all available with a few taps.

🥐 Do you deliver fresh items every morning?

Yes. Every morning we place new, fresh items in the cabinet just outside your door — so you don’t need to wait or be present.

🚪 Will deliveries enter my villa?

No. For privacy and security, our team only uses the outdoor cabinet. Your villa interior is not entered for routine deliveries.

🧴 Are toiletries and essentials restocked?

Essentials (shampoo, conditioner, cleaning supplies, basic paper goods) are monitored and replenished as needed throughout your stay.

🛎️ Can I request extras like a private chef or transfers?

Absolutely. Book a private chef, breakfast service, grocery pre-stocking, or airport transfers via the QR menu or by contacting us 24/7.

💳 How do I pay for orders?

Orders are processed securely through our platform. You’ll see a clear summary before checkout; digital receipts are available on request.

🕒 What if I need something late at night?

Our support is available 24/7. For urgent needs, use Live Chat or call us — we’ll do our best to assist right away.

🔒 Is my information and payment data safe?

Yes. We use encrypted payment gateways and never store sensitive card details on our servers.

💸 Do I pay extra for guest extras/services?

No extra charges. You only pay the traditional/standard villa service fee. Guest extras are handled within our service model.

📑 Where can I review the service agreement?

You can review the full agreement here: Villa Service Agreement.

🧾 Can I request a price quote?

Of course. Use to request a tailored quote; our team will get back quickly.

📋 How are guest QR orders managed?

All QR orders sync to our backend in real time. You get transparent records of requests, fulfillment, and timing — unless the guest has chosen to hide them from the host.

🚚 Who handles daily cabinet restocking?

Our dedicated field team delivers fresh products each morning and restocks outdoor cabinets as needed.

📊 Can I see reports of delivered items?

Yes. We provide periodic summaries so you always know what was delivered to which villa and when.

🔧 What about routine maintenance?

Routine checks and cleaning are covered by the service fee. Anything larger is flagged to you for approval before action.

💬 How do I reach support directly?

You (and your guests) can contact us 24/7 via live chat, call, or email using the panel below.

Still have questions?

Our team is available 24/7 for both guests and hosts. Tap below to chat, call, or email us.

💬 Support